Casino Classic Identity Verification

1. Purpose and Legal Basis

Identity verification is used to meet regulatory and security requirements. Verification is carried out to comply with anti-money laundering obligations, confirm legal gambling age, prevent fraudulent account access, detect duplicate or self-excluded accounts, and ensure that funds are transferred to and from payment methods held in the account holder’s own name.

The verification framework follows international Know Your Customer standards and licensing conditions. Although Casino Classic operates offshore, the applied KYC principles are consistent with Canadian anti-money laundering regulations, including those enforced under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act.

2. When Verification Is Required

Verification may be requested at any point after account registration. Common triggers include:

• First withdrawal request
• Cumulative deposits or withdrawals reaching internal thresholds
• Large or unusual transaction patterns
• Changes to account details or payment methods
• Routine compliance reviews
• Risk-based assessments or suspicious activity detection

Account holders are notified by email when verification is required. Withdrawal requests remain on hold until all requested documents have been submitted and approved.

3. Required Documents

3.1 Identity Document

A valid government-issued identity document must clearly display full legal name, date of birth, and a valid expiry date. Accepted documents include:

• Passport
• Driver licence
• National identity card

Passports must clearly show full name, nationality, and issue and expiration dates. All identity documents must be current and not expired.

3.2 Proof of Residence

Proof of residence must confirm the current residential address, be dated within the last six months, and clearly show the date and address. Accepted documents include:

• Bank statement
• Utility bill (electricity, water, gas, internet, telephone)
• Government-issued identity document that displays address
• Bank card, if name and address are printed on the card

Utility bills must clearly show full name, address, and issue date. All documents must be legible and unaltered.

3.3 Payment Method Verification

Depending on the deposit and withdrawal methods used, additional documentation may be required, such as:

• Front and back images of credit or debit cards (middle digits may be masked for security)
• Bank account statements showing account holder name and account number
• Screenshots or confirmations from e-wallet or payment service accounts

Payment method verification is used to confirm that deposits and withdrawals are processed using accounts registered in the account holder’s own name.

3.4 Additional Documentation

In certain circumstances, the company may request additional documentation, including:

• Selfie photograph holding the identity document
• Notarised or certified copies of documents
• Source of funds or source of wealth documentation
• Additional address or identity confirmation

Requests for additional documentation are made on a case-by-case basis and may depend on regulatory requirements, transaction size, or risk assessment.

4. Document Submission Standards

All submitted documents must meet the following standards:

• Full document visible within the image frame
• All four corners of the document clearly shown
• Text, photographs, and security features clearly legible
• No glare, shadows, or obstructions
• Colour images preferred
• Accepted file formats: JPEG, PNG, PDF
• Maximum file size as specified in the upload interface

Documents that are cropped, altered, illegible, expired, or inconsistent with account details may be rejected. Account holders are notified of any rejection and asked to resubmit acceptable documents.

5. Verification Process and Timeframes

Once documents are submitted, the compliance team reviews them within 72 hours under normal circumstances. Complex cases or requests for additional information may extend this timeframe.

Account holders receive email notification of the verification status:

• Approved: withdrawals and account functions restored
• Rejected: reason provided and resubmission requested
• Pending: additional documents or clarification required

Failure to provide all requested documents within 30 days may result in account restrictions or closure in accordance with the Terms and Conditions.

6. Data Protection and Confidentiality

All identity documents and personal information are processed in accordance with the applicable Privacy Policy. Documents are stored in a secure environment, accessed only by authorised compliance personnel, and retained for the period required by licensing obligations and applicable law.

Verification documents are not shared with third parties except where required by regulators, law enforcement, or payment processors for fraud prevention and compliance purposes.

7. Age Verification for Canadian Account Holders

Legal gambling age in Canada is determined by provincial legislation. Account holders must meet the minimum age requirement applicable in their province of residence:

• 19 years: British Columbia, Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Yukon, Nunavut
• 18 years: Alberta, Saskatchewan, Manitoba, Quebec, Prince Edward Island

Identity documents submitted for verification must confirm that the account holder meets the applicable minimum age. Accounts identified as being held by underage individuals are closed immediately and funds may be forfeited.

8. Consequences of Non-Compliance

Account holders who do not complete verification when requested are subject to:

• Suspension of withdrawal privileges
• Restriction of deposit and gameplay functions
• Possible account closure and forfeiture of balances

Submission of false, altered, or fraudulent documents results in immediate account termination, forfeiture of funds, and possible reporting to relevant authorities.

9. Contact for Verification Queries

For assistance with document submission or to obtain an update on verification status, account holders should contact the support team using the channels listed in the Contact section of the website. The registered account email address and username should be included in all correspondence regarding verification.

This verification policy may be updated to reflect regulatory developments and licensing requirements. Account holders are informed of material changes by email or through account notifications.